Grievance is a formal system that allows individuals or groups (e.g., employees, community members, contractors) to raise concerns or complaints related to a company’s operations, including environmental, social, labor, or human rights impacts. It ensures these concerns are addressed in a timely, fair, and transparent manner. We encourage open dialogue and resolution through proper channels.
Reporting concern refers to the act of reporting serious misconduct or unethical behavior such as corruption, fraud, human rights violations, or safety breaches that may harm the company, its people, or the environment. Whistleblowers are protected under our “No Retaliation Policy”, and we ensure confidentiality and fair treatment for every individual who speaks up in good faith.
Handling Process Flow

All reported concerns or grievances are handled in a timely and confidential manner in accordance with Aquila Nickel Group's internal procedures
Reporting Channels
To ensure safe and confidential communication, Aquila Nickel Group offers multiple secure reporting channels:
Direct Dial Hotline
Indonesia: 0800 1504017
English speaking USA and Canada: 855 893 7004
Email: reports@syntrio.com (Please include the company name in your email report)
Fax: (215) 689 3885 (Please include the company name in your fax report)